How do I install an eSIM with a QR code?

Open your eSIMstep order, show the QR code, then use your phone settings to add an eSIM and scan the code. On iPhone, go to Settings, Cellular, Add eSIM, Use QR Code. On Samsung Android, go to Settings, Connections, SIM manager, Add eSIM, Scan QR code.

Can I install an eSIM with a direct link?

Yes. If your phone supports direct eSIM installation links, open the install link from your eSIMstep order on the same phone and follow the system prompts. If your device does not open the setup screen, use the QR code instead.

Interactive eSIM Setup

Practice installing your eSIMstep plan

Choose iOS or Android, then walk through QR code or direct link setup using a guided phone simulation.

1 / 1 Open your eSIMstep order

Start from the eSIM details screen after purchase.

1 / 1

Open your eSIMstep order

Start from the eSIM details screen after purchase.

Tap the highlighted area inside the phone to continue.

Use an unlocked, eSIM-compatible phone.

Stay on Wi-Fi while the eSIM profile downloads.

Keep your Primary line for calls and SMS if you still need your number.

Use eSIMstep Travel for mobile data, with data roaming ON.

Keep Primary data roaming OFF to avoid carrier roaming fees.

Common setup questions

These answers match the most common eSIMstep setup cases after purchase.

Should I use QR code or direct link?

Use direct link when you are opening the eSIMstep order on the same phone you want to install. Use QR code when you can scan from another screen or device.

Why does iPhone say Cellular or Mobile Data?

Apple wording changes by region. Cellular and Mobile Data lead to the same eSIM setup area.

What if Android direct link does not open setup?

Some Android devices or browsers do not support automatic eSIM links. Open your eSIMstep order and use the QR code method instead.

When should I turn on roaming?

After the eSIM is installed, turn on data roaming for the eSIMstep Travel line when you arrive at your destination.

Should I turn off my Primary SIM?

Usually no. Keep Primary active for calls and SMS, but keep Primary data roaming OFF. If you completely turn off Primary, calls and SMS to that number may stop.

Which line should use mobile data?

Set mobile data to eSIMstep Travel. Keep Default Voice Line on Primary if you want calls and SMS on your regular number.

When should I install my eSIM?

Check when your plan validity starts. Many travel eSIMs start when they connect at your destination, but some start after installation. If yours starts at install, wait until closer to your trip.

What if QR or direct install does not work?

Use manual installation details if provided. The key fields are usually SM-DP+ Address and Activation Code.